Scott S.

After ordering my Lenovo K3 Note on 10/05/2015 my item is still "processing". I've waited patiently for 10 business days now for an item that states on the site to "ships in 24hours". After giving them over 264 hours to ship my item I've had enough and I'm asking to be refunded my full price for the phone. 24hours and 264+hours is quite a difference. This company does not answer your customer service tickets even tho it says they'll reply in 24hours, I put my first ticket in the next day after I made my order checking to see if the item was in stock, no reply. Then I made another at the end of the week asking the same thing and a few other concerns, no reply. Had to write a report on this site to get them to answer me, when they answered me on this site they said it should be another 1-3 business days to process and ship my order and that they answered my tickets. In my tickets they stated it will take them 3-5 more business days until my order is processed and shipped or the option that I could be refunded. I replied saying if they were able to ship my phone out by this week I will keep my order in place and asked a few concerns, got no reply to that either. It is currently the 5th business day since they told me "we will need 3-5 more business days" and I honestly feel it will still not be shipped. Unless it is shipped and i recieve a VALID tracking number by the end of today, 10/16/2015. I will be cancelling my order and getting refunded my $158.97 USD back. All this hassle for an item that "ships in 24hours"... I could have order my phone else where and had it by now. Extremely disappointed, wouldn't recommend anyone buying off this site, plenty of others you can try.