If you actually receive your merchandise, and this is a BIG if... You will be hounded for feedback / review from the moment it hits your mailbox. DON'T DO IT! Once feedback is left, it can only be UPGRADED to more positive. NEVER downgraded to negative. So if you have a problem there is no way to let other buyers know. As for AliExpress customer service? You will get a more positive response if you simply tell your cat about the problem you are having. They do nothing to assist the purchaser and make excuses for the sellers. They are also quick to remind you that AliExpress doesn't actually sell anything and they are just an outlet for sellers. They constantly email me to "check out these items for sale" on their site but once the garbage arrives in your mailbox (if it arrives at all) they don't stand behind the quality (or lack of) at all. Most of the items for sale on AliExpress can be found on Ebay as well and at least there you have some recourse in the event that things don't go well. You also have the benefit of being able to pay with PayPal which provides additional protection. Bottom line... Stay away from AliExpress. You might as well throw your money out the window and then go bang your head against a wall. You will feel about the same afterward either way.