Scott M.

I feel compelled to write about my Incredibly negative experience with J. C. Penny, specifically through purchasing furniture through their online store. We decided to purchase furniture through J. C. Penney's online store, as we had recently bought our first home and we wanted a store with generous financing options. We bought a sectional couch and bedroom set, including bed and frame, through them. The initial payment was made on 11/24, and the first sign of trouble was the amount of time it took to get any of these pieces delivered. It wasn't until mid to late December that we received even a portion of our furniture, and of course their delivery guys ended up beating up our walls on the way in to set it up. What's more, when they delivered the couch to us, it was the wrong couch. The delivery guys had to pack it back up and bring it back out our front door--we ended up cancelling that order, as at that point we were convinced JC Penney was not competent enough to fulfill an order.

The coup de grace was that, as of our current statement, we are apparently being assessed interest on what was supposed to be a 0% interest promotional purchase (Nothing is truly free, and I am sure we paid more for these product precisely because they were qualified promotional purchases). It seems JC Penney was trying to scam us out of interest on part of our payment, hoping we wouldn't notice.

Needless to say this will be the first, and last, time that we will be buying from JC Penney. This company needs to go ahead and die already--it's time has come and gone.