Scott M.

I've been ordering from this company for awhile. My orders usually came within a few weeks. I last ordered March 28 2015. They finally sent me a shipped email April 6 2015. Today is May 15 2015 and still haven't received my order. I emailed them twice. The first response they said, did you check with Customs? I'm a government worker in Japan and have connections in a lot of places. I called Customs and they told me no shipments from northerner.com have enter the country besides my previous order. I emailed again and told them my findings. I got a second response asking, did you contact your post office. In Japan I need to pay a $70 duty on packages from northerner.com so there isn't any way for it to enter the country without going through Customs. Why would it be at the post office! They are so quick to accept your payment yet offer no tracking or proof of receipt that they sent it. Perhaps they never sent it and I lost my money or the U.S. Postal Service stole it, don't know however without tracking it's hard to trust any company. I give up on this company. Maybe if they offered tracking I would keep doing business, after all they do provide a pretty good service. Use caution with northerner.com or any company not using a way to track what has been paid for.