I ordered two items about 10 days ago. They emailed me asking me to add shipping address to my credit card as the shipping address is different from billing address. I thought this is ridiculous but I contacted my bank and they added the address. Net-a-porter emailed me that the shipping address is added.
About a week later, they still didn't ship so I asked them when they will. Answer is they cannot ship until they verify the billing information. I have no clue what else they need to verify...
Stupid.