My wife came upon this website (www.SammyDress.com). She liked many of the tops and wanted me to place an order on some tops she had picked out. The tops were very cheep and I wondered how can these tops be so cheep. Well, I went ahead and placed the order. It took about two weeks for the package to arrive. But the package did not have all the tops I had ordered. I logged onto their website to look up the order. I found out there were two packages and a tracking numbers for each. I brought up the tracking number for the package I was missing and the information about that package informed me, sorry your shipping information has not updated yet. I figured that the package got lost in transit. I tried calling some one from Sammy Dress, but the phone number they provided had issues. I sent a notification through their website concerning the missing package. It took about two weeks for them to finally reply. They told me to wait the ninety days to make sure the package didn't get held up somewhere in transit. Well, its has been well over ninety days now (ordered Sept. 10,2015) and still no package! So, what I can't figure out is why Sammy Dress can't flag these orders when there is an issue brought up by their customers. Look into these orders and make sure whatever is wrong has been rectified in a promptly fashion. I feel I shouldn't have be responsible to keep track and hunt down my missing package. The one packages I did receive was shipped out from China. That explains the prices and why it took so long to ship. This website definitely didn't win me over! It was my FIRST time visiting this website. It was my FIRST time placing an order through them. My FIRST order was messed up! Not Impress! My FIRST will be my LAST!
Dear Scott,
Thank you for your message.We are sorry for the inconvenience caused.
We are sorry to hear you've had difficulties to reach us.Our customer service is available 24/7 on the live chat and via the tickets.
We reply to all tickets within 24 hours. If you prefer to contact us on the phone, please call us at this number + (1)909-581-9508 between 7:30-21:30(GMT+8).
In order to verify and resolve the delivery issue, please kindly offer your order number so that we can check it for you.
If we have made a mistake, please rest assured that we would try our best to fix it to your satisfaction.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Thank you very much in advance!
Sammydress Customer Service
http://www.sammydress.com/