I bought an imitation Coach Bag and they refused to grant me a refund after I filed a case. Lluvia is the seller and she was able to print a fake Coach receipt and provide it to Tophatter as "proof of purchase." Proof of authentifiaction? No. It's a scam and I'm out 150.00 for a fake bag. I called the FBI and filed a report in the sellers FBI field office in Victorville CA. I also filed a report with the Coach counterfeiting department. I will sue them for all they are worth. They ruled in favor of the seller based upon a fake doctored receipt - Instead of looking at the inside leather creed tag for the serial numbers, they take the seller's side always. Tophatter customer support does not return phone calls nor do they take complaints seriously. Fortunately, I sold the bag on eBay and lost some money. At least I don't have to look at that fake $#*! purse.