S B.

I stumbled across reptile city (also under the name HaHa Reptiles) in my search for fire bellied newts. When I bought them they were buy one get one free, so I ordered 2 of them expecting to get two free. Just to be sure, I contacted Reptile City and asked how their buy one get one free worked; I. E. If I had to place four in the cart total or if they would automatically send the two free newts. The man that answered was very rude and treated me like I was stupid. That should have been the first red flag, but I figured it was such a good deal I would place the order anyway. Five days later I received an email saying they would arrive the next day. The tracking number they gave me indicated they would arrive in TWO days. I managed to track them down and pick them up early from the post office. I took them home right away and opened the package to find there were only two newts as opposed to four. I was charged for them both. I figured this was just a mistake and immediately called Reptile City to report their error. Again, the minute the man answered he was very rude. I explained the problem and he told me that they were not buy one get one free. However, when I placed the order and they went into my shopping cart, it clearly stated they were buy one get one free. Conveniently, they had discontinued the offer the day AFTER I placed my order and tried to convince me that when I placed my order, the offer had been discontinued. It had not. I checked and double checked before placing my order that they were buy one get one free. I talked to two separate people, both were very belligerant, rude, and both belittled me. They refused to remedy the problem and told me that it was my responsibility since I am the one that bought them. They kept interrupting me while I tried to talk, talking down to me, telling me they did nothing wrong. They also kept cutting in and out, and when I said I think there was something wrong with their phone, the lady I was talking to at the time became angry and snottily remarked, "It is not our phone. You're probably on a cell phone." Woah-so sorry I insulted your telephone reception, Lady. I finally had my husband call from his phone to talk to them. He received the same treatment and was disconnected several times. He reasonably suggested they make it right, to which the man he was talking to replied angrily, "this is NOT OUR FAULT." We kept going back to the fact that the newts were on special the day I placed the order, but we kept getting yelled at, interrupted, and treated like we were stupid. All it would have taken was a refund of 13 measly dollars and I would have been a (semi) happy customer. Now I am the owner of two VERY expensive newts. DO NOT SHOP HERE!