S B.

I requested a refund from Eharmony as I was having concerns about account safety. Three times over a couple of months I was targeted by a phony match. This happened when it was a single match offered on his own instead of when they send the daily matches. He then send a request for direct email rather than go through the regular process. In the eharmony mail is a BS flattery thing and how to contact them directly because their account is about to close. Within hours I received a warning from there security monitoring department of a hacked account. When I contacted customer service after the third time to ask for a refund since I was concerned about my account being hacked too, they responded with their no refund policy no exceptions. And said I should contact customer service for help on my profile if I didn't like my results. Apparently your profile can be hacked and your information is then at risk and they don't care. I was originally thinking my account could be cancelled and I could resign up with a different email address/ account so I wouldn't be targeted but now due to their security problems and their complete LACK OF CONCERN OR CUSTOMER CARE I will rethink that. Very disappointing and concerned about the security on that account.