saul n.

I made a purchase, my order is No. E**************, I made it 2 days ago and It still is shown as processing. I wrote them and they don't answer me at all. I am very concern about it, I spent 300 dollars and I don't what to lose my money. I had read many complains about this site and I am afraid I am going to be a new victim of their bad service. I would like to cancel the purchase but I don't know how. I first should read about the site before making the purchase. Can somebody help me?

Last time I wrote a review complaining about Everybuying. They answer me very fast, telling me this,

Dear saul,
Thank you for your review on http://www.sitejabber.com/. We will cancel your order and refund all the money to you. We wish to apologize for any inconvenience that we may have caused.
Best regards
Maple

Then I an email every day but they don't answer me,

Saul nunez zeledon　At: 02/10/2014 10:48:17 AM
Thank you for your response. When does my money will be available in my account?
Saul nunez zeledon　At: 02/11/2014 10:20:09 AM
Hello, When does my money be refunded? The payment it still say processing, Why?
Saul nunez zeledon　At: 02/12/2014 10:57:39 AM
I am waiting for your response, When does my money be refunded?
Saul nunez zeledon　At: 02/13/2014 07:28:20 AM
I am waiting for your response, When does my money be refunded? Are you going to answer me or I am going to need to ask you through sitejabber?

I hope that they answer me now that I post this.

By the way mi order (E**************) is appear to be processing.