Sasha K.

I bought a pair of black pumps on black friday, so I got $98 shoes for like $68 altogether. They got here today and they're a little hard on the inside of the shoe all around but I still really like them. However, they are a little too snug. I went online to fill out the exchange form, but you can't exchange them, only refund. Furthermore, unless you want a refund in store credit, you get charged $5.99 if you want your money back. So I called customer service and the girl was nice, but she said I have to first return these because they don't do exchanges. She informed me that there was only 1 pair left in the size I needed, so I should order them right then on the phone with her. But she wouldn't be able to give me them for the sale price I got them for- I'd have to wait for them to receive the other ones and then they will supposedly price match... but I don't exactly trust them to do this, since it says this no where in writing. I didn't want to buy another pair of the shoes for $100, and then also be waiting on my original $68- It just seemed so uncertain and I may end up with a new size that is too big/not right, and may possibly never see my money back ($168!) for either pair. I decided to just keep the original pair- they're better now that I broke them in walking around the house. I like them a lot but I will not buy again from nastygal- there's just sooo many websites with much easier/more accomodating return and exchange policies that I would much rather give my business too. Hope this helps.