SARHA I.

After 3 months I haven't received my order. After 5 chats with them I still haven't get my refund. They keep saying my order seems lost... what a scum!
One of the chat below:

Chatting
我
After 3 months I have never received my order
15:20Sookie
Sorry for the long time. May I know your order number please?
我
B**************
我
This is my fifth chat with you
Sookie
Sorry for the long time, hold on please, let me check it for you
我
The only thing I want to hear is that you refund me NOW
我
You kept my money for almost 3 months
Sookie
I am sorry for this long, but it seems there is no one inform the shipping company to check, I will inform them to check the status as soon as possible, and this is night here, hope you can understand.
我
ENOUGH!
我
I DO NOT UNDERSTAND WHY YOU ARE KEEPING MY MONEY
我
THIS IS RIDICOLOUS
我
I bought winter clothes that I don't need anymore! It's almost summer here!
Sookie
We will email you within 2 days, is that ok? I will inform them to check it tomorrow, but we still need some time to waiting for the solution.
我
No
Sookie
We will refund you if the package is lost, but we need to check first.
我
Do you understand what I said?
Sookie
I have no idea but only can inform them to check and tell us the solution.
我
Your colleagues told me the same thing already!
Sookie
We will check it and email you as soon as possible. I do not know how many person you talked, but this is my first time to know about your order.
我
You should know since it's tracked
I heard this already and no one emailed me!