I have been a member with Fabletics for about a year. When I signed up, I made sure to read the fine print where it very clearly indicates that if you do not wish to purchase anything a certain month, you must log in to your account by the 5th of the month to hit "skip". I have a reminder on my phone on the first of every month to do just that and - guess what - I haven't been charged $49.95 any of those months.
There's definitely some misinformation on this site. Yes, if you forget to skip by the 5th of the month (which I have done once), they will automatically charge your credit card on file $49.95. However, this isn't just money Fabletics pockets. It becomes a member credit on the site and you can use it toward an outfit. I can see how the automatic charge could be frustrating, but there isn't deception going on here - they make it perfectly clear on their website what the policies are when you sign up.
So far, I have found the clothes to be good quality - I've owned everything from target brand, TJ maxx, lululemon and it is on par with the better quality pieces from those places and often in more attractive designs and patterns.
Haven't spoken to customer service yet, so I can't speak to that. I usually receive my orders within a week.
Bottom line: if you give your credit card number to a company, read the fine print. Many of these reviews are discussing problems that simply could've been avoided by confirming Fabletic's policies before signing up.