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I have two rooms of "Classic Triple Room with City View" which costs 1973 Dhs per room for two nights, I want to change it to " Deluxe Twin Room with Partial Kaaba View " which costs 1709 Dhs. So the current room i have is more expensive ( 400 Dhs aprox more for both rooms), yet they asked for extra money from me if i wanted to change!
I'm also extremely disappointed of the customer service where they closed on my face as soon as I said hi. Then I was talked to in a very disrespectful way by an employee called Bishr who refused to give me his full name claiming its non of my business.
Sara S.'s review of Booking.com earned 2 Very Helpful votes
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Needed some help from customer service and flexibility. Got neither. Use someone else if you need...
I booked the Rio Design Copacabana Hotel for partner and I from 07/04/ to 14/04/2024.via...
