The cord I bought from Pronto Charger didn't fit with my printer like they advertised it would. It completely ruined my $200.00 printer. When I called about the refund they would only process it if I returned the cord to them and paid the shipping. Bad business! The customer service reps just kept repeating the same thing and I never could get the supervisor to call me back. I had to hassle them in order to speak to her and she still only repeated the same things that the reps said. What a joke!