Saralyn W.'s Profile
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Member since: July 2009
1 Review by Saralyn
Ideeli is a great website. They offer designer brands at a fraction of the retail prices. I've purchased a few items and have not been disappointed. The only reason I didn't give it the best rating is that sometimes they offer brands that I wouldn't consider "designer" items (such as items one could find at TJ Maxx and/or Marshall's). I enjoy these sites because they offer an opportunity to own items I wouldn't otherwise be able to afford. Even so, when they do have high-end products, the pricing and selection is generally worth browsing. They also have great give-aways for items from designers such as Gucci, Miu Miu, etc. which is cool. I would definitely recommend it.
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youwish x. And how long have you been working at Ideeli? however long it's ...it won't be for long :)
Jason F. [Ideeli.com Rep] Hi Saralyn, thanks so much for shopping with ideeli. We aim to provide our members with top brands at the best prices, and it is always a pleasure to hear positive feedback from our customers. Thanks again, and let us know if there is anything we can do to better your shopping experience with us.
Jason Faria
Customer Service Manager
ideeli, Inc.
Sarah L. they were fine the 1st time ..took a return and everything..next time they took 35 dollars and won't help me one bit!!
Jason F. [Ideeli.com Rep] Hi Sarah,
Thanks for your message.Would you be so kind as to share your order number so I can further assist? We're always happy to help.
Jason Faria
Customer Service Manager
Sarah L. Subject
Your order from ideeli.com (#18661659) they always promise they will get back to me at customer service then nothing, they gave me a voucher that was useless on the phone and then I saw thew shipping was $20.00 in the brownies website!!! thats awful!!!! I feel robbed and abandoned
Jason F. [Ideeli.com Rep] Hi Sarah,
It was a pleasure speaking to you. I look forward to talking again when you have a bit more time later today, and to working to make this right for you. Thanks!
Jason Faria
Customer Service Manager
Sarah L. Jason it would be nice to have this resolved once and for all this has been a bad experienced so far it's seems I have to explain my whole story to everyone I talk to in your customer service department too. Maybe you all should take notes ..thats what I do.. I work in customer service myself and it's not easy and not every customer has good intentions . I have nothing but good intentions things that seem clearly explained on your website are not what they seem .
I am very upset by this I wish I had know the coupon was nonrefundable NOT we will not charge your card until the recipient cashes it in.. THAT WAS A FLAT OUT LIE!!!
Sarah L. Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.
We will assume your issue has been resolved if we do not hear from you within 24 hours.
Thank you for allowing us to be of service to you.
Subject
Your order from ideeli.com (#18661659)
Discussion Thread
Response (ideeli Member Specialist) 01/29/2011 11:47 AM
Hi Sarah,
Unfortunately, we can not ship this item to another recipient. ideealaccess sales are non-returnable, therefore, we are unable to give you a refund. May we suggest the recipient purchase the brownies and give them as a gift.
We apologize for any inconvenience this may have caused but you will not lose the $30 should this item be redeemed. Just use the voucher code (23576675266) when calling Embrace Sweets at 310-906-0630 and after they are delivered to the recipient you selected for this gift, he may choose to re-gift the item or send it to another friend.
We do not want you to feel like your purchase is going to waste, so please pass along these suggestions to the recipient that is not interested in the gift.
Please do not hesitate to contact us at support@ideeli.com should you have any further questions.
Regards,
THAT WAS YOUR EMAIL TO ME..CLEARLY TELLING ME TO CALL-WHEN I CALLED EMBRACE THEY HAD NO IDEA WHAT I WAS TALKING ABOUT AND TOLD ME TO USE THE VOUCHER ON THEIR WEBSITE..20 DOLLARS SHIPPING THERE..ARE WE UP TO SPEED YET?
Jason F. [Ideeli.com Rep] Hi Sarah,
It was great speaking to you over the phone, and I'm glad that we were able to reach a successful conclusion. Again, my apologies if it was initially unclear to you how to redeem your voucher. I hope our conversation today helps you navigate your shopping experience (particularly our ideelACCESS deals) moving forward. Please check your e-mail for further information regarding your order, and thank you for reaching out to us.
Jason Faria
Customer Service Manager
Sarah L. Thanks Jason you saved your company in my eyes , they are lucky to have you..Good luck to you and ideeli in the future.