Sara K.

LinkedIn might help with finding your connections, but the customer service is absolutely appalling. They hardly even have customer service. They do not have a telephone number, instead, you email someone your question/concern. You will receive a response at a later time. Not only is it difficult to communicate and solve anything this way, but responses are more or less automated, leaving you with literally NO service. They are not understanding or helpful to their customers. It's basically a reiteration of whatever is on the website, but copied and pasted onto your email, which does not offer any more help whatsoever.

Furthermore, their prices that they charge for their premium services are absolutely ridiculous. I believe their cheapest upgrade is about $30 a month, specifically for job-seekers. Charging that price to unemployed job-seekers is ludicrous. I signed up for the free month (be careful doing this, I would not recommend it), and used none of their "added services." I am now being charged (as an unemployed fresh grad) for this useless service as I did not cancel it in time (they do not make it easy), and am unable to figure anything out with a customer service representative as LinkedIn does not offer that service. I am finding LinkedIn's "services" to be getting increasingly worse. I am very disappointed with LinkedIn and no longer think of it as a great innovative company. Be careful with your overpriced upgrades!