Sara J.

Respected Sir,
Today, I am feeling shame to complain freelancer.com even i earned 550 reviews. I am working in freelancer.com since 5 years, but why they try to cover their loss from service provider. We are providing E-book writing services in freelancer.com. We are working in freelancer.com because it is regulated by ACCC. Now a days freelancer.com is technically stopped people payments to cover their own loss. We wrote book and handover it to our client from freelancer.com message box.
I want to withdraw my $800 that earned from this book that we have written for our client and client also paid via freelancer.com. But freelancer.com stopped our payment even project was closed and they cancelled our withdrawal of $800 because freelancer.com is saying that we have the issue with your client credit card company.
Is it my duty to verify the client identity and credit card extra? Why freelancer.com stopped our $800 and refused to pay us. We are students and writing to collect our fee and also compromise in our studies. After putting too much effort then nothing in our hand. Freelancer.com holds our $800.
Please it is requested to strictly discuss these payments issue with freelancer.com. Why they are transferring their loss in service provider. Why they charge too much gold membership fee if they cannot secure our payments. Is it not a mental torture? I have also sent an email to ACCC.

Looking for positive feedback asap. Thanks