Sarai B.’s Reviews of RoseWholesale & more

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8/16/15

Order a dress from this site on 07/19/2015 and it is 08/16/2015 (almost a month later) and I still have yet to receive this dress. The summer is almost over! By the 19th, I will be contacting my credit card company to have the charges reversed. This is the worst experience ever!

Tip for consumers:
Don't do it, unless you are willing to wait months for your order.

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CustomerService R. – RoseWholesale Rep Over a year old

Dear Sarai B.

Thank you for being kind enough to tell us about your experience. It means a lot to us because it gives us an opportunity to improve.

First, I want to start by saying how sorry we are about the stock issue.

The item you ordered is hot sale and there have been significant supply issues with the manufacturer. We had originally submitted a large order to them, however, despite repeated assurances, they only provided an incomplete batch which is far below the replenishment level to meet consumer demand. We are as disappointed as you and feel let down by the manufacturer. We wish to apologize unreservedly for this situation.

We fell short of our own standards because the customer is disappointed in us, and, for that, we are extremely sorry. We will work together with the customer to resolve the issue as best as we can and as quickly as possible.

Kind regards
Rosewholesale Customer Service