Sarah s.

I had an event on a Saturday so I made sure to order at least a few days in advance. I was at the location I requested delivery an entire day early since their delivery windows are 12 hours and I was told I needed to sign for delivery. I received a one ring phone call at 7pm that I assumed was the courier so I called back immediately. The courier couldn't find my name or phone number at first and by the time they did (7:30) the courier had already gone back to the warehouse. They wouldn't re attempt delivery and I needed the dress by Saturday am. I spoke to 5 people at RTR customer service and had to reeducate each person of my situation. I was promised a full refund and a delivery by 9am. I never received a refund or a dress.

I was a first time buyer who had also paid the annual fee in this purchase for free shipping the remainder if the year. Unfortunately that was a waste of money as I'll never attempt to rent a dress from them again. I only hope they are competent enough to have the courier return the dress to them and not lose it so I'm not charged for a dress I never got. More to come...

Worst part... I wasted 24 hours waiting for them and spoke to 10 people at courier and Rtr and still had Nothing to wear to event