I just used grub hub for the first time as I was traveling in a new city and was stuck in my hotel room sick. I ordered from a Chinese place and wAs told after I completes the order it would take 1 1/2 hours. That kind of upset me but what was I gonna do. The food actually arrived in 20 minutes, piping hot, friendly delivery man. The food was hit and miss with the sides being above average and the entreat being below, but that was probably just the restaurant/how I ordered. From a convenience standpoint it absolutely solved all my problems so I'm happy and will use this in the future.