sarah p.

My company usually use different site for job posting but then I came across an advertisement by Indeed saying they offer $50 credit if I create an account. I didn't get good results from other site so I try it out. But then I got so busy that I never looked any resumes came through indeed. I wanted to delete the job but it wasn't easy to find and I didn't want to spent time and also it showed I had balance left so didn't do anything until two months later. Now I see a charge on the company's credit card statement. I inquired about it and they said that the credit expires 30 days after the job posting. Somehow I missed it. However, this information was available only that instance and never appeared again. The customer service agent agreed that that's only time I would see.
I also asked about the balance and apparently the balance represent the charge balance not the credit balance. It didn't make whole lot of sense to me because the charge column was zero. They explained to me that it's previous month charges.

I have two issues:
1. The credit expiration date should be showing under account info/billing info.
This information directly affects how they are calculating the fees and therefore this information should be shown. It's like a voucher without an expiration date or credit card bill without due date.

2. Their website should be more user friendly. The billing summary page should be explained better. If they are going to show total charges from previous billing cycle in the current billing page, they should show previous transactions OR title it better. Instead of just "balance" it should be "charge (fee) balance from last month." Also, it would be nice if there is a way to enter job posting end date. I understand that they charge per click and not by period of time it was advertised, but it's still the useful tool.

My understanding is that Indeed wants more customers and they are giving out $50 credit as an incentive to potential clients. I suspect most of customers who use free $50 credit are new users. The website is confusing and the terms and conditions on $50 credit weren't very expressive. I asked them to refund the charges and they refused. I believe that my request is very reasonable. I obviously did not understand how Indeed works and Indeed does work differently than other sites. There was no way that I would come up with questions such as when does credit expire or what balance mean unless I used Indeed before. It dose make whole lot of sense to me that they offer free credit to attract new customers but then they have awful customer service policy that keeps new customers away. They have absolute no refund policy regardless of the reasons and cases.