Sarah O.

We bought my daughter's prom dress from this website without properly doing our research. As always, we looked to see if the item would be returnable in case it didn't fit and it said it was. When it arrived, she loved the dress, but it was a little small so we tried to start the return process to exchange it for the next size up. The link to the return form is not active and it has been two weeks since I filled out the contact form and I have had no response. There does not appear to be any other way to contact them and my ticket is listed as being "Low Priority." I have sent several follow-up messages to no avail. Would not recommend them and will never use them again!

I ordered an item for my daughter's birthday in June. I placed my order the first week of April. Almost immediately I received an email telling me it had shipped and providing me with "tracking information", however when I clicked on the tracking link it went to a blank form. By mid-May I had not received my order, so I contacted the company through their website. They responded promptly, telling me the method of shipping sometimes took up to 2 months so I had to wait until June to contact them. When it still did not arrive on the designated 2 month deadline I contacted them again (now 4 days before my daughter's birthday). They apologized and told me to contact my local post office to see if the package was there. What? Of course it wasn't there, so I contacted them again and asked for a refund since there was no way at this point to get it in time for my daughter's birthday. They said that I hadn't purchased insurance, so they could either refund me 50% pf the cost, ship it again as soon as I sent more money for shipping, or give me a credit for something else, as if I would order from them again. Stay away! It is just throwing your money away.