Sarah"Sarabara" L.'s Profile

T N. i didn't know these guys were still around. thanks for the review!

Kristi R. I wonder why I have not been shopping on this site! Good to know they have free samples. Thanks :o)

Sarah L. your welcome..think Sephora but wholesale prices ;o)

T N. there's also www.beautyhabit.com - a friend of mine turned me on to it. it has some 'higher end' products, i guess, but they're quite good, and they're all about free samples too...

Sarah L. ohhh thanks Tran :o) gonna try them next ;o)

Bobby K. Have you bought prescription drugs from this site before? Did they come fast?

Sarah L. not yet only toothpaste and balance bars and that kind of thing!

Todd T. Great review of the day! I will try them instead of CVS next time;.

Sarah L. Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.

We will assume your issue has been resolved if we do not hear from you within 24 hours.

Thank you for allowing us to be of service to you.


Subject
Your order from ideeli.com (#18661659)

Discussion Thread
Response (ideeli Member Specialist) 01/29/2011 11:47 AM
Hi Sarah,

Unfortunately, we can not ship this item to another recipient. ideealaccess sales are non-returnable, therefore, we are unable to give you a refund. May we suggest the recipient purchase the brownies and give them as a gift.

We apologize for any inconvenience this may have caused but you will not lose the $30 should this item be redeemed. Just use the voucher code (23576675266) when calling Embrace Sweets at 310-906-0630 and after they are delivered to the recipient you selected for this gift, he may choose to re-gift the item or send it to another friend.

We do not want you to feel like your purchase is going to waste, so please pass along these suggestions to the recipient that is not interested in the gift.

Please do not hesitate to contact us at support@ideeli.com should you have any further questions.

Regards,

TOTALLY USELESS BTW.REDIRECTED ME TO EMBRACES WEBSITE TO USE VOUCHER AND SHIPPING IS 20 DOLLARS THERE..10 DOLLARS IS TOO MUCH FOR BROWNIE BITES!!
DONE WITH IDEELI !! NEVER ORDERING ANYTHING FROM THEM AGAIN!!!

Bobby K. wait, so total price with shipping was $55 for brownies?!? This is a discount website, right? Sorry to hear your tale of woes, but your boyfriend is a lucky guy to have a girl spend so much for snack :)

Sarah L. Thanks Bobby..finally Jason at Customer Service worked this out not without giving me much attitude in return..he says he is giving me a full refund but boy was he pissed over me going back and posting this hehe..
My boyfriend was pissed I was trying to spend 35 dollars this would have made him angered even more :)

Jason F. [Ideeli.com Rep] Hi Sarah,

It was great speaking to you over the phone, and I'm glad that we were able to reach a successful conclusion. Again, my apologies if it was initially unclear to you how to redeem your voucher. I hope our conversation today helps you navigate your shopping experience (particularly our ideelACCESS deals) moving forward.

Jason Faria
Customer Service Manager

Tracy H. awww how sweet...$35 brownies. Nice they have customer service reps that contact you on sitejabber to resolve the issues. Better than many other sites I have seen on here.

Sarah L. True Tracy I have to give ideeli that without Jason F I would have gone nuts on them.I kept hitting a brick wall with everybody else in customer service.
Thank YOU Jason F, You are good at your job and your company is lucky to have you. But please try to curb your attitude .. I have a right to be angry when I am being treated a different way by the rest of your company you however saved your company in my eyes.
Thanks again Jason.

Jason F. [Ideeli.com Rep] Hi Sarah,

I'm so happy to hear that you're pleased with the resolution to your voucher order. Please know that I was not at all frustrated yesterday, just a bit confused by the additional comments you posted after we spoke and scheduled a follow-up call at your request. I'm always glad to hear from, and assist in making things right for our members. That said, upon learning that you misunderstood the offer details, I gladly made an exception in your case, as I know mistakes can happen. Please don't hesitate to contact us at support@ideeli.com, or to reach out to me directly if you have any further questions.

Jason Faria
Customer Service Manager

Jason F. [Ideeli.com Rep] Hi Tracy,

Thank you for your kind words. If you'd like to check out ideeli, here's an invite code for your convenience: "OShop".

Thanks again!

Jason Faria
Customer Service Manager

Bobby K. Heck, I might use that OSHOP code to get a present for valentines day

Sarah L. you should Bobby , thanks again Jason you saved the day!!

alicia a. wow. thanks all for sharing your experiences. I've just become a member of ideeli and was interested in purchasing holiday gifts, but not after all the awful experiences had by many. I'm canceling my account.

Jason F. [Ideeli.com Rep] Hi Alicia,

I'm so sorry you're feeling this way. Please rest assured that in the event of an unforeseen incident with any order, we work to make things right for our members. I encourage you to reach out to me via private message with any additional concerns. I'm happy to address them.

Best,

Jason,
Sr. Manager Customer Service

TK S. WOW.....I didn't realize there were so many complaints about this web vendor. I placed one order today and already I am having problems using the $25 credit you receive for referrals of friends who place an order and after the order is shipped. The customer service email was horribly unclear. I truly felt like I was getting the run around, so lesson learned for me. I WILL not order from this site ever again. I'm so glad the purchase was less than $50, so if it doesn't work out I'm not gonna cry over it. BUT I will never order from this place again. I am not so sure these folks are honest!!!

Chrislee S. You're paying how much for brownies (that can be made from a mix and are foolproofl)? I agree with your boyfriend. May I suggest that you have more money than se___ never mind.

T N. i'm guessing you're monitoring the account, right? i'd be really careful. sorry this happened to you!

Sarah L. I resolved this issue and they sent me the purses and they were nicer then I thought they would be but HUGE!! But definite fakes :P

ANNIE S. DON'T FEEL BAD I GOT SCREWED EARLIER TODAY I ORDERED 3 PURSES AND THEY WERE HORRIBLE 188.00 DOWN THE DRAIN COACHBAGSOUTLET.COM SUCKS.......