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FYI - I never received any product. Only a refund. This review was changed from 1 star to 5 once my refund had been fully processed. Customer service responded quickly once I cntacted them about my order that ended up on back order and I recieved a full refund in a timely fashion.
Tip for consumers:
As far as I can tell I'm the only person to ever receive a refund from this site. I guess I should've played the lottery that day. Good luck guys!
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Their products are beautiful and of good quality, prices normal, shipping time normal and they...
I recently purchased four dresses from Dresslily and they're all very high quality and absolutely...
Respond to this review... Dear Sarah H.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
We processed the refund for this order on 12/21. It should show up on the customer's credit card account within the next few business days. We expedited the processing of the refund when the customer contacted us. It doesn't appear this was properly communicated to the customer. We will contact them again to assure him the refund has been processed and apologize for the miscommunication.
We would be grateful if customer could please continue the communication with us in support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Customer Service from Dresslily.com