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Booking online was not a challenge, but getting any sort of legitimate assistance when we needed it? Impossible. Priceline's customer service was among the worst I've ever had to interact with. Between incorrect information, complete lack of follow-through, and a ridiculous and insulting "resolution" to our problem (weather-related flight cancellation), I will NEVER use Priceline again. And I will make sure none of my friends or family do either. If you're reading this, don't waste your time with Priceline. You can get the same prices anywhere else and the customer service will be better.
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