Sarah E.

I ordered a rug in November, and it was set to arrive before Christmas. After the shipping was delayed, I emailed Customer Service and was told my rug was put on the wrong delivery truck and that they would need to send me another that wouldn't arrive until early January. Fine. I understand, that happens. After my rug didn't arrive when it was set to in January, I emailed back in and was told that they weren't sure what happened to my second shipment, and that the rug I ordered wouldn't be stocked again until May, so I would have to wait 7 MONTHS in total to receive my order. Normally, I wouldn't even be incredibly upset about this, except that the three customer service representatives I spoke with didn't seem apologetic or concerned about how much went wrong with my order or my happiness as a customer. If they treat customers with this little urgency all the time, I will not order from them in the future, and would recommend others do the same. If you manage to receive your shipment on time, then great! But apparently if something goes wrong Customer Service is not going to put the effort forth to correct it. Super bummed about the outcome.