Sarah D.

Before going through with the reservation on Travelup that felt too good to be true, I directly contacted the hotel to inquire about Travelup. They told me they've never heard nor have they ever done business with that third-party before. So this has me wondering what happens to the rooms booked with Travelup for that specific hotel?

I had the worst experience ever with seller Guangzhou DiuDiu Technology Ltd.
Firstly, it took more than 7 days to process my order although he was able to accept my payment on the same day I placed my order.
Secondly, he was very rude towards me. He does not speak English but he told me that it was ''out of the question'' to satisfy his customers. English is not my mother tongue, but at least I do not copy paste my sentences from Google Translation like he does all the time.
Thirdly, he refused to extend buyer's protection AND to accept my dispute request. My tracking number has not updated for more than a month; therefore, I presume it got lost somewhere in China. It does not track on Canada Post website, so I guess I will never be able to know what have happened to my package. I understand that sometimes, the delivery time can exceed the estimated shipping time (from 15 to 34 days), but after a while there is no hope left. My package is not held by Chinese customs, so what else could it be? The seller won't believe me when I relate these facts. He ignores my concern about throwing money down the drain and he won't provide any solutions.
Finally, he has at the moment 98,5% positive feedback. How is that even possible if he treats me like crap and he acts like an $#*!? I wonder if he can filter every comment he gets from his customers. That's some shady business in my opinion. Don't ever buy from his shop, you could possibly go through this living Hell by trusting him. I am a broke college student so I take this very seriously. I want to get what I paid for. You have been warned.