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SARAH D.

Contributor Level

Total Points
86

1 Review by SARAH

  • JJ's House

12/26/14

I recently ordered two pairs of dance shoes, one being to match a dress that I had made for a New Year Ball. The shoes arrived, one pair was fine but the other doesn't match the dress as it isn't the same colour as in the advertisement. I have made it clear that I don't want the one pair of shoes as they are not as described and wish to return them, but no, they keep offering either 30% off for a pair of shoes no good to me, or 50% coupon to buy something else from them. I have explained why these options won't work for me as I don't wish to buy from them again. They asked for photographic evidence which I sent twice. One of the reasons for this is the unexpected and expensive Duty and VAT charge for delivery. This was not seen at time of purchase and I am trying to explain this point with them as I had already paid the postage costs so extra costs were misleading to the sale. Horrendous company to deal with, they make promises they don't keep and believe that if they keep avoiding the issues and asking for further evidence which I keep sending them. They use a false email address as well. It's all a wind-up and I feel robbed!
Because I put a negative review on this site they have since refunded a lot of the cost but I wouldn't deal with them again - ever!

Tip for consumers:
Just don't bother with them at all.

Service
Value
Shipping
Returns
Quality
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JJ's House R. – JJ's House Rep

Dear customer,

Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.

We have sent you an email with top solution to your email address: sarah***@hotmail.co.uk. Please have a check and give us a confirmation back and we will try our best to help you out.

JJsHouse service team.

SARAH Has Earned 6 Votes

Sarah D.'s review of JJ's House earned 6 Very Helpful votes

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