Sarah B.

I recently purchased a sectional online from Wayfair for a posted price. They charged my credit card, sent me an email stating that my purchase had been processed, and notified me that I would be receiving shipment of the item within a set date range. I made this purchase on the 24th of September, and the price was set at $234.99. I then received an email stating that my purchase had been cancelled on the 29th, with no explanation. My money was refunded to my card, but there was no explanation of what had happened.

I emailed customer service for more information on what had happened, and they stated that they had accidentally posted the incorrect price. The new price was $1199. 99, a difference of $965.00! I had been looking at that particular couch for several weeks, and the price had always been $234.99. I had even asked for a "back in stock" notification placed on the item, and the pricing had stayed the same throughout that time. When I was notified that it was back in stock, it was still at the price that I agreed to when I submitted my purchase, $234.99. After I expressed my displeasure they then offered me 15% off, which comes nowhere near covering the cost difference between what they are currently offering the product for and what I had agreed to pay for the item. I actually think that 15% is what they offer new email sign ups on their site, so it was a bit insulting on top of the actual problem.

I think that the company acted in bad faith when they offered the item for a set price, then changed it after the fact. If the situation were reversed then I would have been held to my end of this contract, and I feel that the company should have to be held to the same standard. I WOULD NEVER buy from this company. You may be duped into falling in love with something only to have them yank it out from under you or demand more money if you actually want the product!