While other businesses have learned that auto-renewal for credit cards with no warning is bad for business, SurveyMonkey has not. They do not tell you before charging your credit card and are unapologetic when telling you that you will not be issued a refund.
Fortunately, they have not kept up with the times or technology and the same service is available elsewhere for less money so moving on is easy. Just don't get sucked in to their auto-renewal racket.