I placed 5 orders on site. I got the mail confirmation from them that these are being shipped. In the order status, they mentioned it is shipped. But didn't receive it for many days. Talked to customer service rep, she said that order was cancelled as the coupon code that you used was not valid.
1) If coupon code was not valid, they why was it accepted
2) If Order was cancelled, atleast send a mail that order is cancelled because of whatever abc reason