This site presents itself so nicely. It draws you in to the point of near addiction in some cases, including mine. I had the alarm set on the app (or maybe it did it by itself) that goes off at 9 am and says "Time to shop Zulily" in my phone screen. I'd check the site 5 or 6 times a day, and find ALL the ways to shop.
Everything is professionally photographed and it all looks so lovely, of such great quality and you just gotta have it! I bought several shirts, a jacket, a step on trash can, a toilet paper holder and two pairs of Toms shoes.
I have gotten the toilet paper holder and one pair of the Toms. I'm still waiting on the other pair. Why didn't they ship together? Who knows?
I found this site yesterday and my heart just sunk. I don't have money to lose on ill fitting and ill made items so I picked up the phone and called them. I said that I had read this site and was horrified to see that the quality of clothing was poor, and that most times they didn't fit and that I was on a fixed income (who isn't?) and told them I wanted to cancel all clothing items. I'd take the trash can if it will ever get here and I want the other pair of Toms.
To my amazement they cancelled the clothes and my refund is processing. Amazing... simply amazing. And better yet, the Toms that I've watched stay stagnant on their "way to Zulily" are magically preparing for shipping! As for the trash can, well, it'll get here eventually. I wish it would hurry up tho---I got it to keep my kitten out of my bathroom trash!
So, all in all, Zulily has it's good and bad qualities. They did accommodate me in my time of hysteria and they did magically get my shoes moving. Some things are priced fairly and some are crazy bad. I can do better with my prime account on Amazon. It just depends. Like with anything else you have to shop around.
I will say this... if you didn't know about their policy and how they acquired their merchandise, and that it was a long wait to get your things, it's your own fault for not reading! This is not Zulily's problem, it's yours. You must read all the fine (or in your face LARGE) print!
So, just be a savvy shopper and don't let them sucker you in by their pretty pictures and magical words. And if you get something that is of poor quality or doesn't fit, CALL THEM and tell them. What have you got to lose?