- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
I recently purchased the Balenciaga city bag. I spent over $1000 on the purse. I just got the purse today, and it has no security tag (Ideel states every designer bag has a security tag), and the bag is not authentic!
The bag is a non-returnable item, unless it is defective. It says I should not remove the security tag until I have confirmed the item to be authentic. Since it did not come with any tag, I do not know what to do. I cannot believe they wouldn't check the authenticity or the security tag of an item over $1000 before shipping it out..
Sandy A.'s review of Groupon earned 6 Very Helpful votes
Sandy hasn’t received any thanks yous.
Sandy doesn’t have any fans yet.
Empty.
Brought a Groupon for an oil change at a national company that hit redeemed, but I never actually...
That was my last time to use Groupon. I had a problem with redemption of my coupon. The place I...
Hi, Sandy!
Thank you for being in touch via Site Jabber. I am so sorry to hear about your experience.
First, I would like to apologize for the confusion regarding the security tag. Our FAQ does state the tag needs to remain in tact, if applicable. Not all of our items come with a tag and only those that do require the tag to be in tact for return if damaged, defective, or incorrect.
Secondly, I assure you all of our products are completely authentic. We value our reputation and would not risk it by selling fakes or knock offs. Please send me a private message with your order number or registered email and I will have my team reach out to you for the details as to why you are questioning the authenticity of the item and reach an acceptable resolution.
I look forward to hearing from you so we may resolve this issue for you.
Best,
Jason Faria
Director, Customer Service