sandra w.

PROPERTY REF - *******, SORRENTO MARINE THEMED APARTMENT
My husband is disabled (mobility difficulties). When we were looking to book this accommodation we chose it because it stated on the advert that it was wheelchair accessible and it was located at the beginning of a slope street, on checking the LOCATION satellite view map that was attached to the advert, the symbol A was showing as Via Fuorimura, which is one of the roads just off the main square Piazza Tasso. On email correspondence on 12/7/15 this road was mentioned again, but the full address wasnt given. The day before we flew to Naples I sent a further email again asking for the full address, it was at the point that the we were told it was VIA ATIGLIANA, Sorrento. We arrived in Sorrento on 31/7/15 and spent our first night at Hotel Del Corso, we picked this due to its central location and easy accessibility for my husband (flat). The children and I decided to take a walk and find the apartment for the following day. We walked along Via Fuorimura until it came to an end then had to ask in a shop. Via Atigliana, carries on from here and it is a steep winding road which is fractionally wide enough for two cars to pass, there was no footpath. The apartment is situated within a residential block and is in a poor state of disrepair, with rendering having fallen off in a large number of places. The view from the balcony is onto what appears to be abandoned wasteland. There are no photos on the property advert showing the outside of this building or views from the balcony and the distance to the centre is inaccurate. The location satellite map that is on the advert is also clearly misleading as it highlights an area on Via Fuorimura when in fact it should have the marker on Via Atigliana, which is significantly further away. If the owner had have been honest from the outset we would never have booked this apartment, we stayed there for one night and had to pay for alternative accommodation at Hotel del Corso for the remainder of our holiday. The only way my husband could get to and from the apartment to the centre was to use the local taxis, at a cost of 20 euros each time.