I live in Australia and bought a wedding dress from MissesDressy.com in September 2015 - It was a special order so I had to wait a few months for delivery. In October 2015 I received a parcel and it contained the wrong dress - I contacted Customer Service and they provided their account details for DHL and asked me to send the incorrect parcel back to the United States - I had to organise everything from my end with DHL, after I send the parcel I received an invoice from DHL for $151 AUD ($108 USD) for the freight charges because the number provided by MissesDressy was an invalid account - I contacted the customer service team multiple times, by phone, email, chat - constantly for over 1 month and they would just say "sorry for the inconvenience, we are looking into the issue" after a while they started ignoring all my emails - no one ever replied to give me an update - I had to pay the DHL invoice out of my own pocket - I paid for their mistake because they sent me the wrong dress! Absolute thieves - they get the dress back, sell it to someone else, make a profit and ignore all my emails. I wish I knew better and not sent it back - I would have saved so much money.
Terrible business, worst customer service. I would never recommend the website to anyone! Please save yourself the money and stress and shop somewhere else. I've never had a worse online shopping experience.