Sandra R.

I bought floor heating mats from Thermosoft in the summer of 2010 for master bath and kitchen. The sales rep ( I don't remember his name) helped me to determine my real coverage ( it became much smaller than I originally thought) and instructed me with installation. I remembered that mats came in pretty quick. I am surprised with previous review that mats have been missing, but I guess s#@t happens everywhere... If somebody had become unhappy, he will continue being unhappy... I also had to return some of my mats back to Thermosoft (we decided to skip the kitchen remodeling due to budget issues) but the return was easy, no gimmicks, got all the money back for these mats. They have no restocking fees- got 100% back. The floor in our master bath is working great and it is SO enjoyable to step from the shower on the warm floor... Overall I am pleased with the product and the service and would do business with them again (once we get enough money for the kitchen remodeling).