Sandra M.

DON'T USE THIS SITE! THEY ARE FRAUDULENT! THEY POST A PRICE ON THEIR SITE BUT UNDERNEATH THE SUBMIT BUTTON ON THE CREDIT CARD PAGE THEY TAG ON A RIDICULOUS "RECOVERY" FEE! THEY CHARGED ME $35 MORE THAN EVERY OTHER SITE WOULD HAVE FOR ONE NIGHT AT A HOTEL. THE ADDITIONAL CHARGE NOTICE IS IN LIGHTER PRINT THAN THE REST OF THE PAGE AND YOU DON'T SEE IT SINCE IT IS UNDER THE SUBMIT BUTTON UNTIL YOU GET A NOTIFICATION THAT YOU HAVE BEEN CHARGED WAY MORE THAN THE PRICE THEY QUOTED. I AM TURNING THEM INTO THE BETTER BUSINESS BUREAU AND REPORTING THEM TO MY CREDIT CARD COMPANY. NOTE ON MY PHOTO BELOW WHERE THEY PLACE THE EXTRA CHARGE NOTIFICATION. HONEST COMPANIES PUT IT ABOVE THE COMPLETE RESERVATION BUTTON!

We have been using whitepages.com to help us make sure new customers are not actually old customers whose address has changed. Loved it for a long time, but am now looking for a better value and better service. Even though we are paying for a subscription to their pro service, they now only provide troubleshooting and help desk support to enterprise customers. So, no customer service despite being a paying customer. Also, since we are only allowed a set number of searches, I would use the free service if just needed a spelling for a name or to verify an address. Today they cut me off from the free service using my ip address as the identifier. Said I have to use pro because I am a business. Thats just weird. Really really weird. Use to feel like I was dealing with a business, now feel like Im dealing with an internet scam. Time to shop for a replacement...