Sandra M.

Worst experience EVER! I had bought from this company before without issue, but this last purchase is definitely my LAST w/NoMoreRack.com! I ordered a number of items to include a set of cordless phones and a Blu-Ray player. I received an email that said that both had been delivered. When I opened the box, only the phones were included. Btw the box was only big enough for the phones. So I contacted NMR and they responded that the merchandise had been delivered. It seems that they don't understand when you tell them that something was not included in the shipment. I was told to check with the post office and UPS to see if they had my merchandise. Well the package was delivered via UPS, so the post office had no idea why I would even ask and UPS said we delivered your package. The problem was not with the courier, it is with their vendor who packaged the merchandise. Yet they take NO RESPONSIBILITY! Next they told me to fill out a police report. Not sure what that would do, but I suppose I could file a report against NMR by charging for merchandise that they refuse to deliver. Anyway, they disrespect and insult anyone who complains to customer service. So I have filed a dispute with my credit card company, as NMR does not deserve my money and will not be paid for something I never got. I also plan on filing a BBB report as the customer service has been the worst I have ever had to deal with!