Sandra C.’s Reviews of ShopAtHome & more

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“Follow-up support leaves a lot to be desired.”

5/19/16

When things track properly, everything is great. Unfortunately, when things do not track properly and a ticket is opened the follow-up is almost non-existent with the exception of the form email you immediately receive afterward to say they received your ticket.

I received an email after a transaction that thank me for using Shop At Home to purchase through a particular site. It went on to offer 3X the cash back if I shopped again by clicking through that particular email. I thought wonderful. I made a purchase and when it tracked it tracked at 1X cash back. I filled out a ticket and so far nothing. No response whatsoever.

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Annette N. – ShopAtHome Rep Over a year old

Hey Sandra, I'm sorry you are having trouble but I'd like to help. I am unable to find any recent inquiries from you but I will send you a Private Message and personally research your issue. Thanks!