Sandra C.

Ordered an AW08 Smart watch from this site and on delivery both the charger and manual were missing from the box. On contacting customer service I was asked to photo the package so they could determine if the cable was included or not (not sure how that works when a cable without a plug is very light). After doing that I was informed that a cable would be sent out by flat rate shipping - so another 30 to 45 days to wait for something that should have been included in the first place. When I contacted support again to say I wasn't happy with thus wait as the device isn't usable without the charger they offered to ship by DHL if I pay the shipping costs. I'm sorry but they have to be joking. This is their mistake and they want me to pay to rectify it. I have spend hundreds of dollars on this site over the last few months and this is definitely the last time I will ever buy from them again.