sandi r.

I am a host and started with Airbnb the same year they began. I had 12 listings which I have now removed. They care less about their hosts and their greed has taken over any kind of customer service. Their policies are ridiculous especially when allowing a guest review that has been proven is full of lies.
Documentation of the lies was forwarded to them and they chose to do nothing.

They can't be very good if they have to stoop to false advertising and emails that lure you into ordering with a discount offer they do not allow.
I got an email yesterday that said "you still have a $20. Coupon to use". It required $150. Purchase so I spent 2 hours looking at all their items and indeed ordered $150. Worth. It would not accept the $20. Discount. Spent another hour on their customer service "chat". First girl hung up on me and the 2nd just did not comprehend the problem was with DHGate. I cut and pasted the exact email that showed the $20. Offer and yesterdays date. She didnt care. Said the $20 had expired days before. I said DHGate should not have sent an expired code to entice me to order under false pretense and since they did anyway they should honor it. She pretty much didnt care and did nothing. They lost a $150. Order and a good customer because of their scam.