I was curious about this site and I purchased a bid pack to get started. After reading up a bit on how the site worked I figured I was just not ready for this type of shopping yet and requested a refund of my unused bids. Immediately I was given a credit along with a friendly e-mail from customer service saying they were sorry to see me go. I was very impressed with that and will definitely try this again once I am educated on this type of shopping experience.