Sanan S.

Desonest, indifferent to customers, and are a scam at worst. That is what I think of a company that hide cancelation and modification policy terms. They share cancelation policy in the email and website, but only on their website and 30 terms below of cancelation they have "more terms" to cancelation and changes... What?!?!? I've called on time to make some changes to my room dates. I tried to cancel my last night of my 3 night stay well within the cancellation window for the hotel. I didn't buy a packet, I bought a nighty rate and should not have been a problem, it was never a problem with other sites... I was told that in order to do that, we would have to cancel the reservation entirely and re-book... with a totally new price. When I also mentioned that it was an absurd policy, they offered nothing except to say, repeatedly, that it is "impossible" to change a reservation.