Sam Z.

I ordered sneakers in a US 6.5 and recieved an 8. I reached out to a ASOS and they sent me a replacement which was again a size 8. I reached out to customer service and they told me that they had sent the right size because a UK 5.5 is a US 8. First of all, a U. K. 5.5 is a US 7.5 and second of all, I was on the US version of their site and ordered my US size of a 6.5. It is ASOS' responsibility to convert the sizing correctly. The ASOS customer service rep blamed me multiple times for ordering the wrong size. I sent them the screenshot of my order where it CLEARLY displays US 6.5 and they continued to tell me I ordered the wrong size and they cannot replace it. After explaining to the rep that a UK size 5.5 is not a US 8 and sending my order screenshot once again, the rep admitted they were wrong and offered to send me a replacement, which I opted not to take. I would rather not shop and spend my money with a company that handles their mistakes like this and points fingers at the customer instead of handling their mistakes in the correct manner.