Samuel P.

The customer service is really almost non-existant. Their prices are great but actually getting the order to go through can sometimes be confusing, and it doesn't help that it's almost impossible to get a reply from customer service

Always excellent service. Always great prices. No wonder they are the worlds biggest online retailer! One click checkout is super convenient!

I placed an order with them on March 15th, and my orders was delayed and not charged to me until March 30th. They sent an email letting me know that they delayed charging for the order because they had a new version of their product coming out, and it had not yet arrived to them from the factory. They didn't want to send out an old model to customers, when a new model was right around the corner. I asked them if there would be any extra charge or fee for this, as it was a more expensive item, but they told me that the upgrade to this new version is free. They just wanted to avoid sending any new customers the older version, that was now being replaced. My package arrived on APril 20th (yes, really that long, but it was the customs guys that took their sweet time to process the parcel) and it works just as advertised. Happy with the product, and appreciate getting a new model, for the same price as the old one.