I have had a shoe size issue and their customer service responded promptly to my concern through numerous emails.
Overall experience with their service was good.
I appreciate their helps and effort from the purchase till the refund process; all in all was a total pleasant experience though there was a slight variant on the amount return... I guess is for the shipping charges and I think it is reasonable... well done and a big thank you to all the Raffaello customers service personal! Clap... clap... clap... clap... clap!:-))