Ordering from them is a breeze! Contacting them - SUCKS! It took them 20 days to ship my order. They wouldn't apply my discount coupon. The clothing is cheap. Customer service is honestly THE WORST! Pay a little more and you're paying for peace of mind! They shipped my order out ONLY after I asked for a refund! Will NEVER use again and never recommend! I decided to keep the order and donate the dresses. It'll save on the headache!
Dear Sam T.
Thank you so much for informing us about your shopping experience.
We're very sorry for your concerns and the issues you have raised.
We fell short of our own standards because the customer is disappointed in us, and, for that, we are extremely sorry. We will work together with the customer to resolve the issue as best as we can and as quickly as possible.
We will be more than happy to contact the customer directly to reach an amicable and acceptable solution. We will learn from this experience and ensure that steps are taken to prevent it from happening again.
Kind regards,
Rosewholesale Customer Service