I wish I had read this page before using Live Career. My experience is the same as others who have posted. Used the resume trial and didn't realize you had to cancel or they'd automatically charge your account the monthly fee. Additionally, there were a few charges for "international fees"... The representative told me they've made it perfectly clear that unless you cancel, your account would be automatically billed. BAD Business! This should be illegal!
Hi Sam S.,
I’m very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
As an international company, LiveCareer processes payments through LiveCareer UK, Ltd. with its offices in London, England. Some banks charge an international transaction fee, even when the charge is in US dollars. These fees are charged by your bank and not LiveCareer.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me again if you have any further issues. Please email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer