Sam S.’s Reviews of Freelancer & more

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“Freelancer.com stole 150 USD from my 1 month old account,...”

3/22/14

Freelancer.com stole 150 USD from my 1 month old account, The story is, an employer who awarded me his project, Once the project awarded to me; freelancer.com withdrew 150 USD from my account without receiving any money yet from the employer. After that, the employer CANCEL the project, and the only result is that Freelancer.com took 10% of a money that I didn't have them yet from this project; because is it cancelled. This is a policy to steal people money and every body should work to help the humanity and Close this website. DO YOU think it is Fair or logic or correct that Freelancer.com withdraw 150 USD from me without even starting the project or having any money from the employer in my account? Of course their support didn't respond to my email, and now I will do my best to close this website, I will complain to the official government driven complaint institute ACCC. For all of you guys interested in filing a complaint, please visit www.scamwatch.gov.au

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Jielyn L. – Freelancer Rep Over a year old

Hi there Sam, my name is Marcus and I'm from Freelancer.com. It's perfectly understandable that you're very upset about your customer support experience. Thank you for your feedback. I would like to help you and make sure that each of your concern is properly addressed. Send me an email to marcusc@freelancer.com and I'll take a look at your account to fix the issue. I hope to hear from you.